Three things to set

What can you control in your Pandido Casino account?

Play only from 18, and every Pandido Casino account carries the same tools: deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set a limit

Licensed & RegulatedGaming Control Board Curaçao license OGL/2016/2984/163. Audited by SIQ, eCOGRA, and BMM Testlabs.

Four essentials

What sits behind your account, in short

Useful the moment you open your account and want the facts in one place.

Minimum age18+

Regulator and licenceGaming Control Board Curaçao, OGL/2016/2984/163

Gambling Helpline Aotearoa0800 654 655

Limits and exclusion questions[email protected]

Five account tools

Deposit, loss, time and exclusion settings

This block settles which controls sit in every account and when each one is worth turning on.

How much goes in?

A deposit limit caps how much you can add to the account over a chosen period. Switch it on before your first deposit, while the budget is still a plan.

A floor under your evening

A loss limit stops further play once your net losses reach a set figure. Set it when you want the evening to have a floor, not a ceiling you chase.

A nudge, not a stop

Session time reminders flag how long you have been playing. Turn them on if a quick round at the table often runs past what you intended.

A closed door, not a cap

Self-exclusion blocks your account entirely for the period you choose. Choose it when you want distance rather than a smaller limit.

What has the session cost so far?

Reality checks show elapsed time and net result at intervals you pick. Use them when you prefer a plain view of the session while it is still running.

In the settings

How do you put a limit on your play?

Pandido Casino keeps the choices in your own hands, so the steps stay inside the account.

The settings area

Open the account menu and go to the settings area, where the limit tools sit. Check that you are on the account you actually play from.

Money in, money lost, or time

Pick the kind of control that fits the worry: money coming in, money lost or time spent. Only one needs to be set to start.

Daily, weekly or monthly

Decide whether the limit covers a day, a week or a month, and how much or how long. Pick the shorter period if you are unsure.

Saved shows, unsaved does not

Save the limit and reopen the settings to see it listed. A limit that is not showing has not been saved, so check once more.

Before anyone plays, the age question is settled

Keep your documents current. Registration asks for your date of birth, and the minimum age here is 18+. A photo identification and proof of address are both checked before any first withdrawal leaves the account.

Set the password as a guardian. Blocking software installed on a shared computer or phone keeps gambling sites out of reach for everyone using it. Choose a package that covers every browser and app, then lock the settings with a password held by an adult.

A calmer way to open the talk. Speaking plainly, without blame, often opens more than a warning does. Relatives and friends can call Gambling Helpline Aotearoa on 0800 654 655 at any hour, free of charge, and ask what to say next.

Notice it while it is small

Your account history is the plainest record: deposits made, hours spent, returns per week. Seeing the pattern early matters, because a deposit limit or a pause set today is the first step, chosen before a loss rather than after it.

Any one of these on its own is common; several together are worth acting on.

Spending money set aside for bills
Chasing a loss with a bigger deposit
Playing longer than you planned, most sessions
Hiding your play from people at home
Borrowing to keep the account topped up
Feeling flat or tense until you log in again
Telling yourself you will stop after one more round

Help nearby

Free help across the country

Here are the free, confidential New Zealand services that answer when play stops feeling like a game.

Gambling Helpline Aotearoa

Gambling Helpline Aotearoa takes calls and texts at any hour, free of charge, for players and for the people worried about them, and keeps every conversation confidential. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling at no cost, with peer and cultural support and clinics around the country; you can reach them by phone, text or in person during weekday hours. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand information site that explains the signs of harm, gives practical tips and points you to local support for players and family members. safergambling.org.nz

Choose the exit that fits

Days off, not months. A time-out is a break you set yourself, running from hours to days. It is switched on inside your account settings and holds while the period lasts, so play stays closed until it ends. It suits an evening that is already running long.

Months with no access. Self-exclusion shuts your access to play, up to two years, and cannot be undone before it ends. It is set inside the casino account and covers the whole platform, so no game opens until the term runs out. Pick it when a pause will not be enough.

No register to lean on. New Zealand keeps no national self-exclusion register, so the casino account is where you exclude yourself for a term of up to two years, and the effect stops at this platform. A call to the helpline brings support that reaches past one operator, for you and your family.

Short replies

The moment you want to change the settings

Useful once you are logged in and wondering how far a setting reaches.

Can I raise my deposit limit later if I change my mind?+

Yes. Deposit limits sit in the responsible play area of your account, and the per day, per week and per month figures can be revised there. Treat every figure as fixed before play rather than as a correction made after a bad session. Support can point you to the right place if you cannot find it.

How do I shut my Pandido Casino account permanently?+

Email the support address shown at the foot of this page and ask for closure. State plainly that you want the account shut rather than paused, so the request is not treated as a break. Before you send it, withdraw any balance you want to keep.

What changes during a short pause, and when can I play again?+

A pause locks the account for the stretch you picked while leaving it open for later. When that stretch runs out, play is possible again without a request. If you want a firmer stop than that, self-exclusion is the stronger version of the same choice.

Can I set deposit limits on my phone?+

Yes. The mobile version of the site shows the same responsible play area as the desktop, so limits and reminders are reached in the same account section. Nothing has to be installed, and a setting made on a phone applies to every device.

Is there any way to shorten a self-exclusion once it starts?+

No. Self-exclusion runs for the whole period you chose and is not lifted early. Choose the length knowing it will stand, because that is what makes it useful when willpower is low. Plan support around that period rather than around a date you might pick later.