Verification guide

Before the check and after: Pandido Casino verification

Licensed casinos must know who plays, so the identity check runs once and takes about 43 hours from a complete set of files.

Start my verification

Licensed & RegulatedGaming Control Board Curaçao license OGL/2016/2984/163. Audited by SIQ, eCOGRA, and BMM Testlabs.

Clarity before payout

Verification in six lines

Open this table the moment a withdrawal sits pending and you want the short version.

Who checks

Pandido Casino N.V.

Licence number

Gaming Control Board Curaçao, OGL/2016/2984/163

Review time

43 hours

Must be done

Before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

Four uploads

Which file order avoids a second look?

Read this and you will send clear files in the order the reviewer expects.

Flat, not angled

Photograph your photo identification flat on a dark surface, keep all four corners in frame, and check that no glare hides the text.

Whole page, not a crop

Choose a proof of address in your own name, showing your full address and the issuer, then scan the complete page instead of cropping it.

Same name, both files

Show the payment card you used, with part of the card number hidden, and check that the name on it matches your identification.

How long is the wait?

Wait for the reviewer to work through your files; the check takes about 43 hours, and the verification inbox answers questions while you wait.

Document list

Which documents prove what?

Finish this table and you will know exactly which file answers which question for the reviewer.

Photo identification

ConfirmsYour name, face and age

Must showAll four corners, no glare

Proof of address

ConfirmsWhere you live now

Must showFull page, issuer and date

Payment card image

ConfirmsThe card you paid with

Must showCard face and holder name

The three common refusal points

Getting the whole page seen. Cropped or filtered pictures strip the edges officers need, so the whole page or card must appear untouched. Photograph the full document on a plain table Send the original file, not a screenshot

Send your current identification instead. Expired identification shows a person who is no longer current under the licence terms, so a fresh copy is needed. Check the expiry date before you send Send a valid identification you already hold

Is my bill too old to use? Bills past the accepted window no longer show where you live now, so the address cannot be confirmed. Send your most recent utility bill Use a bill showing your full name

Show us where the money comes from

Pandido Casino N.V. operates under license OGL/2016/2984/163 from the Gaming Control Board Curaçao, which obliges us to know where player money originates. This review is routine for every licensed operator and says nothing about you as a person.

Have one of these ready and the review moves quickly.

Recent bank statements
Payslips from your employer
Sale contract for a property
Dividend or investment records
Retirement payment advice

Knowing what comes next

Before the payout leaves, after the limit moves

Read this the moment a request lands on your account and you want the reason.

First payout request

Cashing out for the first time starts the check because the licence requires a verified player before any payout leaves.

Adjust your limit after checking

Raising your own deposit limit signals a change in play, so we confirm identity before the new limit takes hold.

Why does my name look wrong?

Details that differ from your documents, such as a surname or date of birth, prompt a fresh look at the same papers.

Keeping your payouts moving

A payment far above your usual pattern nudges the account into a source of funds review, with papers from the list.

What the check settles

Checked once, or checked every time

Straight answers on repeats, safety, phone uploads, timing, the 43-hour wait and refusals.

Will I be asked to send the same papers again later?+

Expect the possibility. A fresh copy of a photo identification document or a proof of address may be requested when a licence obligation calls for it, such as a later source of funds review or an expired document. Keep your files close so a repeat request costs you minutes.

Are the documents I upload safe with Pandido Casino?+

Yes. Files travel through 256-bit AES encryption, which is the same standard banks rely on for online transfers. Only the staff handling your check can open them, and the privacy team at [email protected] answers any question about how they are held.

Can I send my documents from my phone?+

Yes. A phone camera produces files that clear review, provided the whole page sits inside the frame and the text stays readable at normal size. Skip the zoom and the flash glare, and upload the shot straight from the handset gallery.

Do I need the check before my first withdrawal?+

Yes, at the latest by that point, because the licence held by Pandido Casino N.V. requires an identity check before payouts leave. The casino can still request your files earlier, at registration or after your first deposit, so treat the request as routine whenever it arrives.

How long does a verification review take?+

Our verification desk works towards 43 hours from the moment your files land. Clear, well-lit scans usually clear well inside that window, while a blurred page or a name mismatch adds a round of emails. Sending [email protected] a note can confirm your files arrived.

What do I do if a document gets refused?+

Read the reason in the message first, because most refusals name one fixable flaw such as a cropped corner, a cover over the photocard or a different name on the bill. Then send a new copy of that single document to [email protected], and the review picks up where it stopped.